• Overview – understanding and managing how your phone system works.
• Controlling how incoming calls are routed by your system.
• Controlling who is able to place calls from a phone number.
• Turning off the “press 1 to accept” prompt on incoming calls.
• Controlling who is able to view, send, and reply to text messages.
• Managing caller ID display options.
• Managing phone numbers.
• Managing users.
• Managing groups.
• Managing forwarding numbers.
• Managing voicemail options.
• Turning call recording on or off and controlling who can access call recordings.
• Routing calls to a user.
• Routing calls to a group.
• Using an auto attendant to route callers with a menu of keypress options.
• Using extensions to route callers with 4-digit extensions at your main menu.
• Using audio files (custom greetings) in your call flows.
• Utilizing Tresta’s free voice talent service to record audio files and voicemail greetings.
• Using a schedule to control when calls are offered to you.
• Using groups to route calls to teams and departments with simultaneous ring to all members.
• Creating hunt groups to offer calls to a group of people in a pre-specified order.
• When will call blocking be available in Tresta?