Using the Web App - As an Admin

Audio Files

• About Audio Files
• Recording, Uploading and Deleting Your Audio Files
• Adding an Audio File to a Call Flow
• Best Practices for Audio Files (Tips and Tricks)
• Recording Professional Audio Files

Auto Attendants / Caller Menus

• About auto-attendants
• Configuring an Auto Attendant
• Copying, Editing or Deleting Auto Attendants
• Adding an Auto Attendant to a Call Flow
• Auto Attendant Best Practices (Tips and Tricks)

Call Flows

• About Call Flows in Tresta
• Configuring Call Flows
• Adding a Call Flow to a Phone Number
• Adding a User to a Call Flow
• Unassigning Items from a Call Flow
• Call Flow Best Practices (Tips and Tricks)

Call Forwarding

• About call forwarding
• How to Set Up Call Forwarding
• Adding a Forwarding Number to a Call Flow

Call Recordings

• About call recording
• Enabling and Disabling Call Recording
• Controlling Access to Call Recordings
• Controlling Notifications for Call Recordings
• Changing the Notification that Plays When Call Recording is Turned On
• Best Practices for Call Recordings

Custom Greetings

• Custom Greeting Best Practices
• About Custom Greetings
• Adding, Editing or Removing Custom Greetings

Devices

• About Devices
• Adding, Editing or Deleting Devices
• Best Practices for Devices

Extensions

• About Extensions

Phone Numbers

• Requesting a Vanity Phone Number
• About Phone Numbers
• About Porting Phone Numbers
• Adding, Editing and Deleting Phone Numbers
• Transferring a Current Phone Number to Tresta
• Controlling Who Can Dial Out from a Phone Number

See all 8 articles

Schedules

• About schedules
• Configuring Schedules
• Adding, Editing or Deleting Schedules
• Adding a Schedule to a Call Flow
• Best Practices for Schedules

Smart Routing

• About Smart Routing
• Controlling Smart Routing Options
• Best Practices for Smart Routing

Users

• Adding a New User
• Designating a User as a System or Billing Admin
• Editing a User
• Deactivating a User
• Best Practices for Users

User Groups / Departments

• About User Groups
• Adding, Editing or Deactivating User Groups
• Adding a user group to a call flow
• Editing an Extension for a User Group
• Best Practices for User Groups

Voicemail Boxes

• User Voicemail Settings
• User Group Voicemail Settings
• Adding a Voicemail Box to a Call Flow
• Adding, Editing or Deleting Voicemail Boxes
• Controlling Access to Messages to a Voicemail Box
• Controlling Notifications for Voicemail Messages

See all 7 articles