Web App
First-time Setup
Calls
Contacts
Inbox
- Overview - accessing voicemails and call recordings in the web app.
- Searching and filtering items in your Inbox.
- Playing voicemails and call recordings.
- Downloading voicemails and call recordings.
- Accessing more info in the Call Details pane.
- Marking voicemails and recordings as new or reviewed.
Messages
- Overview - sending and receiving text messages in the web app.
- Controlling who is able to view, send, and reply to text messages.
- Selecting which phone number you’re sending from.
- Searching and filtering conversations.
- Marking conversations as new or reviewed.
- Archiving and unarchiving conversations.
System
- Overview – understanding and managing how your phone system works.
- Controlling how incoming calls are routed by your system.
- Controlling who is able to place calls from a phone number.
- Turning off the “press 1 to accept” prompt on incoming calls.
- Controlling who is able to view, send, and reply to text messages.
- Managing caller ID display options.
Your Settings
- Overview – understanding and managing your personal user settings.
- Understanding how calls and texts route to you and the level of system access you have.
- Updating your email address and user profile.
- Changing your password.
- Managing the devices that are linked to your user and used to forward your calls.
- Viewing the groups you’ve been added to.