Best Practices for Audio Files (Tips and Tricks)

Audio files are essentially the personality of your phone system. These files give your auto attendant a voice and let your callers know they’ve ended up in the right place. Before you start creating audio for your system, check out these tips for better file management and quality.

Design a plan for your system.

Crafting a plan for your phone system prior to set up gives you a greater understanding of the type of audio files you need, thus saving you time. Of course, you can always make changes to your audio files at any time.

Choose between DIY or professional audio.

It’s easy to record audio files right within the Tresta system; this makes it incredibly simple for every user to create their own custom greeting. However, if you want one voice to unify your entire system, hiring a professional may be the choice for you. Want your DIY audio files to sound professional? Check out this article.

Write scripts for every greeting.

Whether it’s a voicemail greeting for an individual user or the prompts for an auto attendant, it’s important to create guidelines for each audio files. This makes everyone sound ultra polished and professional while also making things as clear as possible for your callers.

Name each file for clarity.

When recording a new audio file, you will be asked to name that file. We recommend using names that indicate exactly what the file is used for. For example, names like John’s Voicemail Greeting, Main Auto Attendant or Office Hours Prompt give you a clear understanding of where the file is being used.

Delete any unused audio files.

Whether it’s an audio file for a past employee or a file for a previous auto attendant configuration, it makes it easier to manage your files when you delete any that aren’t in use.


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