Controlling Notifications for Voicemail Messages


The notifications for voicemail messages work just like call recording notifications within Tresta. And while individual users have the ability to tailor where their notifications are delivered, system administrators have the ability to override user-defined subscription settings. 

If you want to learn a little more about voicemail before diving into the notifications, please read this article. 

This article covers how to control voicemail notifications from the perspective of a Tresta system administrator. It’s important to note that anyone subscribed to voicemail automatically receives notifications via the web app, the mobile app and their email.

Adjusting Subscriptions for Voicemail Messages

If you’re a system administrator, log into the Tresta web app and click on the Settings button. Next, click on the Users tab under the System Settings; this is where you have the ability to edit details for individual users.  

Please note: the Subscriptions tab under User Settings only controls where YOUR personal notifications are sent. 

Once you’re on the Users page, select the user for which you want adjust voicemail notifications and click the Edit icon.

Once you’re on the Edit User page, click on the Subscriptions tab at the top of the page. You will then see a Voicemail tab and a Recordings tab. Click on the Voicemail tab. Select where you want the user’s notifications delivered and click the Save button in the top right corner of the page when you’re finished. 

Once changes are made by a system administrator, the user can then view these changes within the web app in their personal subscription settings.

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