Adding a Voicemail Box to a Call Flow

 

This article explains how to add a voicemail box to an unassigned call flow. When you’re ready, follow these steps:

Step 1

If you’re a system administrator, log into the Tresta web app. Once your account opens, click on the Settings tab at the top of the page.

Step 2

Click on on the Call Flows button. This button is located in the left sidebar within the System Settings. This opens your Call Flows page.

Step 3

Locate the phone number to which you want to add a voicemail box. Once you’ve done that, you have two options:

Option 1: If the phone number has no current call flow. 

  • Click on the button to the right of the phone number labeled Unassigned: Click to Assign.
  • Next, select Voicemail  in the pop up window. It is here you can choose which voicemail box you want the number to route to from the dropdown menu.

Option 2: If phone number has a current call flow.  

  • Click on the Edit icon in the top right corner of the box that’s located at the beginning of your call flow.
  • Next, select Voicemail  in the pop up window. It is here you can choose which voicemail box you want the number to route to from the dropdown menu.

Step 4

After your configurations are ready, click on the red Save button. This will automatically update your call flow. 

Before you move on, it’s important to remember two things about your Tresta Call Flows:

  • Always test your call flows by dialing your business phone number. This ensures calls route as intended.
  • Every phone number on your account should have a call flow. If they do not, your callers will hear a message stating the call cannot be completed.
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