Controlling Notifications for Call Recordings


The notifications for call recordings work just like voicemail notifications within Tresta. And while individual users have the ability to tailor where their notifications are delivered, system administrators have the ability to override user-defined subscription settings.

If you want to learn a little more about call recording before diving into the notifications, please read this article.

This article covers how to control call recording notifications from the perspective of a Tresta system administrator. It’s important to note that anyone subscribed to call recordings automatically receives notifications via the web app, the mobile app and their email.  

Note: The information below assume that you have a phone number where the Call Recording function is enabled. 

Adjusting Subscriptions for Call Recordings

If you’re a system administrator, log into the Tresta web app and click on the Settings button. Next, click on the Users tab under the System Settings; this is where you have the ability to edit details for individual users.  

Please note: the Subscriptions tab under User Settings only controls where YOUR notifications are sent.

Once you’re on the Users page, select the user for which you want adjust call recording notifications and click the Edit icon.  

Once you’re on the Edit User page, click on the Subscriptions tab at the top of the page. You will then see a Voicemail tab and a Recordings tab. Click on the Recordings tab. Select where you want the user’s notifications delivered, and click the Save button in the top right corner of the page when you’re finished. 

As an example, Bob of ABC Company subscribed Jane to all call recordings for the main phone number. He knows that she only uses her email and the Tresta mobile app to manage her calls, so he has set her recordings to be delivered via her email and the mobile app. 

Once changes are made by a system administrator, the user can then view these changes within the web app in their subscription settings.



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