Adding a Forwarding Number to a Call Flow

Call forwarding gives you the freedom to send your calls wherever you like whenever needed. This is a great solution for businesses that utilize an answering service or employ a remote administrative assistant.

This article explains how to add a forwarding number to your call flow, assuming you have already configured a number within the Forwarding Numbers tab under the System Settings. Need to know how forwarding numbers are added to your account? This article explains how to do it.

When you’re ready, follow these steps:

Step 1 

If you’re a system administrator, log into the Tresta web app. Once your account opens, click on the Settings tab at the top of the page.

Step 2

Click on on the Call Flows button. This button is located in the left sidebar within the System Settings. This opens your Call Flows page.

Step 3

Locate the phone number you want forwarded. Once you’ve done that, you have two options:

Option 1 

If the phone number has no current call flow: 

  1. Click on the button to the right of the phone number labeled Unassigned: Click to Assign. 
  2. Next, select Forwarding Number in the pop up window. It is here you can choose the ring timeout option.
  3. Then, decide whether you want the call to Hang Up or Route to Another Destination.
    • If you choose to route the call to an additional destination, continue by selecting where you want the call to go (auto attendant, forwarding number, audio file, user, user group or voicemail) the ring timeout option and whether the call will hang up, go to voicemail or route to another destination.

Option 2

If phone number has a current call flow:  

  • Click on the Edit button in the top right corner of the box that’s located at the beginning of your call flow.
  • Next, select Forwarding Number in the pop up window. It is here you can choose the ring timeout option.
  • After that, decide whether you want the call to Hang Up or Route to Another Destination.
    • If you choose to route the call to an additional destination, continue by selecting where you want the call to go (auto attendant, forwarding number, audio file, user, user group or voicemail) the ring timeout option and whether the call will hang up, go to voicemail or route to another destination.

Step 4

After your configurations are ready, click on the red Save button. This will automatically update your call flow.

Step 5

Before you move on, it’s important to remember two things about your Tresta Call Flows: 

  1. Always test your call flows by dialing your business phone number. This ensures calls route as intended.
  2. Every phone number on your account should have a call flow. If they do not, your callers will hear a message stating the call cannot be completed.

 


 

 

 

 

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