Recording, Uploading and Deleting Your Audio Files

Within the Tresta cloud phone system, you can record or upload audio files for use within your phone system. As mentioned in another article, audio files are recordings, greetings or prompts to include in any call flow or as a routing option within an auto-attendant. In this article, you will learn:

  • Who has access to audio files;
  • Where audio files are located;
  • How to record an audio file;
  • How to upload an audio file;
  • How to delete an audio file. 

Audio files are essentially the personality of your phone; without them, your callers will only hear Tresta’s default pre-recorded greetings. Let’s get started learning how to work with audio files within your business phone system.

Note: Audio files are limited to 4mb, or approximately 5 minutes in length.

Who has access to audio files?

System Administrators can record, upload or delete audio files that are used for the main functions of the phone system (auto attendant, greetings, prompts). System admins also have the ability to record, upload or delete audio files for individual voicemail boxes.

Users only have the ability to record or upload and delete their own voicemail greeting within the Voicemail settings.

Where are audio files located?

AudioFilesPage-1.png

Audio files are accessed through the Tresta web app by a system administrator. Once logged in, do the following:

  1. Click on the Settings tab at the top of the page.
  2. Click on the Audio Files tab within the System Components, which are located just below the Call Flows tab.
  3. You can view all of the files that have been created once you are on the Audio Files page.

How to Record an Audio File

When a system administrator is on the audio files page, they can record a new audio file by doing the following:

  1. Click on the button in the upper right corner of the audio files page that’s labeled +Add Audio File. Doing so will open a new page. It’s here you can record or upload a file.

  2. Name your new audio file. When the page open, there’s a blinking cursor in the Name box. Add a name first to avoid any confusion in the future.

    NewAudioFile-2.png
  3. The Record option is selected by default. If you do indeed plan to record the audio file within Tresta, select the microphone you’d like to use. The default is set to use your computer’s internal microphone.

    If you’d like to upload a file, click on that gray box labeled Upload and skip ahead to the steps below for uploading audio files.

  4. When you’re ready, click on the Record button. Take as long as you need to record your audio files. When you are finished recording, simply click the Stop button.

  5. Preview your recording first. Once you’ve stopped your recording, a player will pop up so you can preview before moving on. Don’t like what you hear? Record it again.

  6. Once you’re satisfied, click the Save button in the top right corner. When you click the Save button, you are taken back out to the main Audio Files page. Your new audio file should now appear there, as well.

How to Upload an Audio File

When a system administrator is on the audio files page, they can upload a new audio file by doing the following:

  1. Click on the button in the upper right corner of the audio files page that’s labeled +Add Audio File.  Doing so will open a new page. It’s here you can record or upload a file.

  2. Name your new audio file. When the page open, there’s a blinking cursor in the Name box. Add a name first to avoid any confusion.

    NewAudioFile-3.png

  3. Select the button labeled Upload. Doing so will populate a bar where you can select the appropriate file to download.

  4. Click on the gray Choose File button to add your file. From here you can navigate to the correct file and select it to upload.

    NewAudioFile-4.png

  5. Preview your recording first. Once your file has fully loaded, a player will pop up so you can preview before moving on. Don’t like what you hear? Upload another file or record directly within your Tresta phone system.

  6. Once you’re satisfied, click the Save button in the top right corner. When you click the Save button, you are taken back out to the main Audio Files page. Your new audio file should now appear there, as well.

How to Delete an Audio File

When a system administrator is on the audio files page, they can delete an audio file by doing the following:

  1. Locate the audio file that needs to be deleted. Be mindful that you’re deleting the correct audio file as this step cannot be undone.

    NewAudioFile-7.png

  2. Click on the trash bin icon. Once clicked, a pop up will appear asking if you’re are sure you want to delete the selected file. Either click on the red button labeled Delete Audio File, or select the gray Cancel button. 

    NewAudioFile-8.png
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