Configuring call flows

Configuring a call flow is easy using Tresta's built-in visual editor.  For every phone number on your account, simply select the button to assign assign a route-to option to that number. You will be given the option of routing the call to any of the components of your system, including:

  • Audio Files
  • Auto Attendants
  • Forwarding Numbers
  • Schedules
  • Users
  • User Groups
  • Voicemail

You can also use Tresta's unique Smart Routing capabilities to combine any of the above components into a single call flow.  For example, you may want to have all of your business phone calls sent to your receptionist first, but if he doesn't answer within 20 seconds, roll the call over to your Sales Team for assistance.  There are countless combinations of call flow configurations you can enable on your system.

Regardless of how you configure your call flows, there are two important things to remember:

  • Always test your call flows by dialing your business phone number and ensuring the call routes the way you expect it to. If you have a scheduling component to your call flow, make sure you test during all of the various times to ensure you have set up it properly.
  • Every phone number on your account should have a call flow. If it does not, your callers will hear a message stating that the call cannot be completed.

 

A note about your initial configuration:

When you first set up your account with Tresta, we will pre-configure your business phone number to route to you as a User.  The device you provided during the setup wizard will also be setup on  your User Profile.  When a caller dials your business phone number, they will be routed to you and will ring you at the device you provided during setup.  If this call flow is sufficient, you don't need to modify any settings.  

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