Audio files are recordings, greetings or prompts to include in any call flow or as a routing option within an auto-attendant.
This includes anything from “Thanks for calling ABC Company” to a recording that lists your office hours, address, or any promotions you’re currently running. All audio files recorded must be no more than 4mb, or approximately 5 minutes in length.
Adding audio files is as simple as recording them with a microphone or uploading them from your computer.