Determining your billing cycle

Your billing cycle is determined by the start date of your service. Your monthly billing cycle will not begin until after your 30 day free trial ends. Your credit card will be charged 5 days after your billing cycle ends and an invoice is generated and emailed to your billing administrators. For example, your free trial ends on 11/02. Your billing cycle begins on 11/3 and will end on 12/2. Your credit card will be charged on 12/8.

To find your billing cycle:

  1. Log in to the web at
  2. Click "Settings" from the top menu bar.
  3. Under "Billing Settings" in the left-hand menu, click on the "Bill Cycle to Date" link.

On this screen, you can find your month-to-date estimated charges as well as the bill cycle dates and the next date you can expect your credit card to be charged. 

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