About schedules

A schedule allows you to create different call flows based on the day of week and time of day.  There is no limit to the number of Schedules you can have on your Tresta account, so feel free to create a custom schedule for every User, auto attendant, or other call flow configuration.  

Let's look at an example for ABC Co.:

ABC Co. is open from 9 AM to 5 PM Monday through Friday.  They want calls to route to their receptionist during those hours, but after hours they want calls to route to a voicemail box.  ABC Co. can create a schedule specific to these hours and days and make sure calls are routed appropriately.  ABC Co. will simply point their main business number to that schedule to create a custom call flow perfect for their business.

Let's look at another example for Jane, a Salesperson at ABC Co.:

Jane wants her callers to be able to reach her directly, so ABC Co. has given her a direct dial phone number. Since she is a Salesperson, her hours are longer than the regular office hours of 9-5. Instead, Jane wants customers to be able to reach her between the hours of 8 AM and 8 PM.  After that, she wants them to roll over to her voicemail.  Jane's System Admin creates a schedule just for Jane and makes sure to route Jane's direct dial to her custom schedule.

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