About Extensions

Every User and User Group within the Tresta platform is automatically assigned a four-digit extension number. There is no limit to the number of extensions you can set up within Tresta, but they must be associated with a User or User Group.

Callers can dial an extension from within any auto attendant. To make sure your callers are aware of the option, the audio file you play should contain instructions to callers to press an extension number at any time to be routed to the person or department they wish to reach.



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