Turning voicemail on or off.

Voicemail isn’t a feature that you can turn off or on globally. Instead, you control whether calls will reach voicemail within the call flow you define for a phone number.

To modify a phone number’s call flow, you’ll need to sign in to the web app.

  1. Click System

Note – if you are not a member of the System Admins group, you will not see this option.

  1. Select Phone Numbers from the sidebar options on the left, and click the Edit icon on the phone number that you want to modify.
  2. On the Inbound Calls tab, you’ll see a field labeled “If the call is not answered after x seconds”

If you don’t see this field, you are routing the phone number to either an auto attendant or a schedule, and you’ll need to modify the use of voicemail within its settings. For more help on this topic, review Using an auto attendant to route callers with a menu of keypress options. and Using a schedule to control when calls are offered to you.

  • To disable voicemail, change the x seconds value to “No Timeout”, or change the dropdown value to either “Hang up” or “Continue with another action”.
  • To enable voicemail, change the x seconds value to any value other than “No Timeout” and change the dropdown value to either “Rollover to [name’s] voicemail box or “Continue with another action” and then select the voicemail box you want to send calls to.
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