Voicemail isn’t a feature that you can turn off or on globally. Instead, you control whether calls will reach voicemail within the call flow you define for a phone number.
To modify a phone number’s call flow, you’ll need to sign in to the web app.
- Click System
Note – if you are not a member of the System Admins group, you will not see this option.
- Select Phone Numbers from the sidebar options on the left, and click the Edit icon on the phone number that you want to modify.
- On the Inbound Calls tab, you’ll see a field labeled “If the call is not answered after x seconds”
If you don’t see this field, you are routing the phone number to either an auto attendant or a schedule, and you’ll need to modify the use of voicemail within its settings. For more help on this topic, review Using an auto attendant to route callers with a menu of keypress options. and Using a schedule to control when calls are offered to you.
- To disable voicemail, change the x seconds value to “No Timeout”, or change the dropdown value to either “Hang up” or “Continue with another action”.
- To enable voicemail, change the x seconds value to any value other than “No Timeout” and change the dropdown value to either “Rollover to [name’s] voicemail box or “Continue with another action” and then select the voicemail box you want to send calls to.