Tresta gives you the ability to record or upload audio files to professionally greet callers and assist them in navigating the call menu. To record or upload a new audio file, you’ll need to sign in to the web app.
- Click System
Note – if you are not a member of the System Admins group, you will not see this option.
- Select Audio Files from the sidebar options on the left.
- Click the Add Audio File button.
- Give the audio file a name and under Method select Upload or Record.
If using Safari as your browser, you will only be able to upload a file. To upload or record, please use Google Chrome.
- Save your audio file and apply it in the call flow for the Phone Number or Auto Attendant that is routing calls for you.
Additionally, Tresta offers a voice talent service for free. For more information on this topic, please review Utilizing Tresta’s free voice talent service to record audio files and voicemail greetings.