Tresta’s auto attendant automatically answers every call on the first ring. Upload an audio file to greet and instruct callers on how to navigate your call menu or callers can dial a 4-digit extension directly to a user, group, or forwarding number. To create an auto attendant, you’ll need to sign in to the web app.
- Click System
Note – if you are not a member of the System Admins group, you will not see this option.
- Select Auto Attendants from the sidebar options on the left, and click the add icon.
- Give the auto attendant a name and select an audio file to greet and instruct callers.
To create an audio file, please review Using audio files (custom greetings) in your call flows.
- Select a number from 0-9 to add a menu option, and add a Menu Label(optional)
- Select what the auto attendant will do when this menu option is selected.
The options will allow you to:
Play an audio file
Communicate with callers by playing an audio file when selecting this menu option. Upload files like “Thanks, connecting you to Customer Service” before routing to that user, group, or forwarding number. For information on Tresta’s free voice talent service, please review Utilizing Tresta’s free voice talent service to record audio files and voicemail greetings.
Send the call to an auto attendant
If other auto attendants have already been created in your system, callers can reach the selected attendant with this menu option.
Send the call to a forwarding number
Using a schedule or answering service? This menu option allows callers to be forwarded to any phone number in North America. To add a forwarding number, please review Managing forwarding numbers. If the call is not answered within the selected timeframe, choose to either hang up or continue with another action.
Send the call to a group
Use groups to represent departments, teams, and other organizational units. When selecting this menu option, callers will be routed to the selected group with simultaneous rings to all group members. If the call is not answered within the selected timeframe, choose to hang up, continue with another action, or have the caller routed to the group’s voicemail box. For more information on creating groups, please review Managing groups.
Send the call to a submenu
With submenu’s, it’s easy to create menu trees that drill down to provide another menu of options based on the caller’s last selection. This option requires you to upload an audio file to instruct callers on where the menu options will route. If callers would like to reach the Sales department, create a submenu where menu options route to a user in sales.
Send the call to a user
This menu option allows callers to be routed directly to a user. If the call is not answered within the selected timeframe, choose to hang up, rollover to the user’s voicemail box, or continue with another action. For more information on this topic, please review Managing users.
Send the call to a voicemail box
This menu option sends a caller directly to the selected voicemail box. For more information on voicemail boxes, please review Managing voicemail options.
Use a schedule to determine where the call should go
This menu option gives you the ability to control when calls are offered to you. Set schedules based on business hours, department hours, and even employee hours. For more information on creating schedules, please review Using a schedule to determine when calls are offered to you.