Tresta’s voicemail offering includes a flexible combination of the voicemail boxes that are built in to each user and group, as well as the ability to add standalone voicemail boxes that are not part of a user or group.
Turning Voicemail On or Off
Voicemail isn’t a feature that you can turn off or on globally. Instead, you control whether calls will reach voicemail within the call flow you define for a phone number.
To modify a phone number’s call flow, you’ll need to sign in to the web app.
- Click System
Note – if you are not a member of the System Admins group, you will not see this option.
- Select Phone Numbers from the sidebar options on the left, and click the Edit icon on the phone number that you want to modify.
- On the Inbound Calls tab, you’ll see a field labeled “If the call is not answered after x seconds”
If you don’t see this field, you are routing the phone number to either an auto attendant or a schedule, and you’ll need to modify the use of voicemail within its settings. For more help on this topic, review Using an auto attendant to route callers with a menu of keypress options. and Using a schedule to control when calls are offered to you.
- To disable voicemail, change the x seconds value to “No Timeout”, or change the dropdown value to either “Hang up” or “Continue with another action”.
- To enable voicemail, change the x seconds value to any value other than “No Timeout” and change the dropdown value to either “Rollover to [name’s] voicemail box or “Continue with another action” and then select the voicemail box you want to send calls to.
Editing Your Voicemail Greeting and Subscribers
To change your voicemail greeting, you’ll need to sign in to the web app.
- Open the avatar menu and select Your Settings.
- Select Voicemail from the sidebar options on the left.
- To add a new voicemail greeting, click the Add Another button and record or upload a greeting.
- After you add a new greeting, hover your mouse to the right of it and click the Make Current button to set it as your active voicemail greeting.
The audio file I just uploaded is not available for selection as my voicemail greeting?
To change who has access to your voicemails, from the same screen:
- Click the Subscribers tab.
- Modify the list to include the user and groups that you want to have access.
Please note that subscribers share read state and deleted state at the voicemail box level, so if one subscriber marks a voicemail as new or reviewed, or deletes a voicemail, the change will be reflected in the Inbox of all the users that are subscribing to the voicemail box.
Editing the Voicemail Greeting and Subscriber Permissions for a User, Group or Standalone Voicemail Box
To change the voicemail greeting for another user, group or standalone voicemail box on your system, you’ll need to sign in to the web app.
- Click System
Note – if you are not a member of the System Admins group, you will not see this option.
- Select Voicemail Boxes from the sidebar options on the left, and click the Edit icon on the voicemail box that you want to modify.
- To add a new voicemail greeting, click the Add Another button and record or upload a greeting.
- After you add a new greeting, hover your mouse to the right of it and click the Make Current button to set it as the active voicemail greeting.
The audio file I just uploaded is not available for selection as my voicemail greeting?
To change who has access to the voicemails, from the same screen:
- Click the Subscribers tab.
- Modify the list to include the user and groups that you want to have access.
Please note that subscribers share read state and deleted state at the voicemail box level, so if one subscriber marks a voicemail as new or reviewed, or deletes a voicemail, the change will be reflected in the Inbox of all the users that are subscribing to the voicemail box.