When a call is routed to you and you answer, Tresta will prompt you to press 1 to accept the call; this is to prevent a non-human answer, like your cell phone voicemail, from interrupting the desired call flow.
- To answer the call, press 1.
- To decline the call, simply hang up.
[image showing press 1 to accept, or declining and the call going to voicemail, another user and a group]
To turn this feature off, you’ll need to sign in to the web app, where you can edit the phone number routing that is applying the prompt.
- Click System
[image of web app with System highlighted]
Note – if you are not a member of the System Admins group, you will not see this option.
- The “press 1 to accept” prompt can be used as part of any inbound call flow, so it could be applied in the settings of
- Phone Number
- Auto Attendant
Click the Edit icon on the object that is routing calls to you.
[image of the 3 different objects with their edit icons highlighted]
- Locate where in the call flow the press 1 option is being applied and turn it off.
[image of a call flow being edited on the Edit Phone number screen to turn this option off]